Associate Analyst
PayPal Philippines
Monitored real-time service levels, queue performance, and agent adherence across channels. Worked with stakeholders and leadership to address time-sensitive operational issues while supporting service targets.
Executive & operations support
Virtual Assistant
I’m Sarah Padilla. I provide remote administrative and operations support, backed by 20+ years in sales, customer service, and workforce management.
Professional profile
About Sarah.
I bring more than 20 years across sales, customer service, and workforce operations to my work as a virtual assistant.
At PayPal Philippines, I handled complex customer concerns and later monitored live service performance. Today, I support teams with scheduling, accurate records, and timely communication.
View capabilitiesProfessional journey
Experience that connects people and performance.
A career across client relationships, issue resolution, and fast-moving operations.
Customer Support
PayPal Philippines
Handled high-volume communications and complex account concerns. Partnered with internal teams to investigate discrepancies and resolve escalations.
Customer Support Agent
ePerformax BPO and Contact Center
Managed inbound and outbound customer conversations, addressed account concerns, and worked across teams to correct operational issues.
Sales Personnel
Keycards Inc.
Built long-term customer relationships through sales, service, and daily operations. Supported pricing discussions, handled concerns, and worked toward sales targets.
What I bring
Useful support, where it matters most.
The details, communication, and judgment that help leaders and teams stay focused.
Executive coordination
Calendar and schedule coordination, correspondence, meeting support, and task follow-through.
Operations support
Live monitoring, accurate records, reporting, and attention to changing priorities.
Stakeholder care
Clear communication, issue resolution, and calm handling of sensitive or urgent concerns.
Tools & systems
Productivity
Google Workspace, Microsoft Office, Excel, PowerPoint
Collaboration
Slack, Asana, remote meeting platforms
Analytics & operations
SQL, Looker, CCPulse, Goalie, Sentinel, IEX, Jira
Additional familiarity
QuickBooks Online and transportation management systems
Education & credentials
A foundation for continuous growth.
EducationBachelor of Science in Secondary Education
Bachelor of Science in Secondary Education
Philippine Normal University
Process improvement
Lean Six Sigma White Belt
Specialized trainingQuickBooks Bookkeeping
QuickBooks Bookkeeping
Freight Virtual Assistant
Credential names are based on the supplied résumé; issuer and completion details are pending confirmation.
Let’s connect
Need reliable virtual support?
I welcome conversations about executive assistance, operations coordination, workforce support, and customer-facing operations.
- +63 962 931 2954
- Availability
- Full-time · Remote
- Focus
- Virtual assistance & operations